Do you look after your existing clients?
Encouraging great customer care is a challenge for any business; at TalkMarketing we contact all existing customers making them aware of new products or services. People forget that it is easier to ‘upsell’ to current customers and build on what you are offering, than trying to find new clients.
Customer care should be a top priority for any business. Your customers are at the heart of your success and their needs should be constantly at the forefront of your mind.
Always look for ways to serve your customer more than they expect. In doing so it helps them to know that you care and it will leave them with the “Feel Good Factor” that we are all searching for, one simple phone call could be all that is needed.
Market Research is vital to any organisation and often overlooked. Consider these points:
- What do your new and existing customers need?
- Do your services meet their needs?
- What are their main priorities?
At TalkMarketing we can provide market research solutions that can help you achieve your goals and objectives.
We have been carrying out B2B (Business to Business) surveys for many years for both private and corporate clients, we quite simply use the telephone and ask precise and straightforward questions, our telemarketing database then records and analyses the results.
If you know you are not giving your customers the correct care and attention they need or your market research is not 100% – then please contact TalkMarketing, on 01424 552329 we will give you 100% care and attention